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SHIPPING & DELIVERY |
JSD is committed to bringing you beautiful merchandise to enhance and create comfortable, inviting spaces within your home. Integrity, honesty, and exceptional service have been cornerstones of our brand since 1997.
Our endeavor for excellence is reflected in our products, company, and philosophy to provide you with the highest customer satisfaction. Please take a moment to review our terms and conditions that apply to online purchases. By purchasing through this website, you agree to the below terms and conditions. If you have any questions about these terms and conditions, please contact us at:
JOHN STEFANON DESIGN |Customer Care Department
Tel. (617) 292-6299 Ext. 1
[email protected]
Our endeavor for excellence is reflected in our products, company, and philosophy to provide you with the highest customer satisfaction. Please take a moment to review our terms and conditions that apply to online purchases. By purchasing through this website, you agree to the below terms and conditions. If you have any questions about these terms and conditions, please contact us at:
JOHN STEFANON DESIGN |Customer Care Department
Tel. (617) 292-6299 Ext. 1
[email protected]
Standard Shipping & DeliveryBy choosing the " Standard Shipping" service during checkout, we will process orders in stock in an efficient manner.
"Standard" shipment of orders is made via UPS and Fed-Ex ground delivery service. Most purchases are shipped to arrive within 7-14 days upon receipt of the order. However, please be aware that large, oversized, or heavy freight delivery may take up to 21-30 days from the date of shipment. Therefore, as closely as possible, the rates that we charge for shipping and handling fees at checkout accurately reflect the rates that we incur from our shipping partners to safely package and deliver your order and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, contact JSD Customer Care Monday thru Friday from 10 am to 4:00 pm (EST) via email or telephone at (617) 292-6299 Ext. 1or [email protected] |
Rush Shipping & DeliveryBy choosing "Rush Shipping" service during checkout, we will expedite orders for in-stock items as quickly as possible.
"Rush" shipment of orders is made via UPS and Fed-EX Three-day or Two-day or overnight delivery service. Most purchases are shipped to arrive accordingly if in-stock and placed by 10 am EST Monday through Thursday. Orders placed by 10 am EST Friday through Sunday will be processed on the following Monday. Deliveries occur Monday through Friday. Rush service is not available for oversized items, out of stock items, upholstered furniture, and is not available for shipments to Canada, Hawaii, Alaska, US Territories, PO Boxes or AFO/FPO addresses. Business days do not include Saturday or Sunday or legal US holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances. |
Shipping to Alaska & HawaiiFor shipments to Alaska and Hawaii, call our Customer Care Team. Unfortunately, expedited delivery and freight delivery are not available in these areas. Your in-stock order should arrive in approximately two to four weeks from the time of order. Please note that some oversized or heavy items can only ship in the continental US.
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Shipping to CanadaAll of our items ship from within the United States. Prices are shown in US dollars. Standard, inventoried items shipping to Canada are shipped via FedEx International. As you know, brokerage fees, import taxes, and/or duties may be assessed by the shipping carrier and are the customer's responsibility. Please allow two to four weeks for delivery.
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Additional Shipping & Delivery Notes
- Items ordered together may not arrive together.
- We ship to the US, including Alaska, Hawaii, and Canada.
- Unfortunately, we do not ship internationally or to PO Boxes.
Merchandise Shipping or Delivery Damage
- Damages to merchandise while in transit or defects in manufacturing are rare, but occasionally they do occur. We'll make it right if your order arrives with any damage or defect. However, we ask that you thoroughly inspect your furniture at the time of delivery and note any imperfections at the time of receipt so that replacement and/or refund can be processed correctly. Please contact JSD Customer Care immediately. Refer to our Terms & Conditions for information on processing your return request.
- If you refuse your furniture delivery due to damage or manufacturing defect, the furniture will be returned to the local delivery terminal. We will then review and evaluate the condition of the piece so that we can determine how to resolve the issue to your satisfaction. Refer to our Terms & Conditions for information on processing your return request.
- We ask that you please call JSD Customer Care immediately at (617) 292-6299 Ext. 1 if there are any issues with your furniture delivery. We’ll assist you promptly.
White Glove Delivery
- For White Glove Delivery, contact JSD Customer Care directly for a quote.
- Most of our items can be delivered inside your home by White Glove Delivery service providers, who will bring the item into your home (via elevator or up no more than two flights of stairs) and unpack it. For added convenience, all packing materials will be removed.
- White Glove Delivery does not include assembly. Headboards will be unpacked but not attached to existing bed frames.
- White Glove Delivery service includes a call from our carrier to schedule delivery to your home.
- We ask that you inspect your delivery upon its arrival and provide a signature upon receipt.
- If you have questions about how your furniture item will be shipped and delivered, please call JSD Customer Care.